This Privacy Policy explains how Pitac UK Ltd collects, uses, stores and protects personal information when you visit www.LegacyLifestyleTeam.com, contact us, subscribe to our communications, purchase from us, book a call, complete a form, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable UK data protection laws.
1. Who we are
| Detail | Information |
| Business/Company name | Pitac UK Ltd t/a Legacy Lifestyle Team |
| Trading name | Legacy Lifestyle Team |
| Website | www.LegacyLifestyleTeam.com |
| Business address | Osborne House, The Annex, 143 - 145 Stanwell Road, Ashford, Middlesex, England, TW15 3QN |
| Company registration number | 03298032 |
| Registered in | England and Wales / Scotland / Northern Ireland |
| [email protected] | |
| Telephone | +44 7894 991 625 |
For the purposes of UK data protection law, Eric Cole is the data controller of the personal information we collect and use.
2. Personal information we collect
Information you give us directly
your name
email address
telephone number
postal address
business name
job title or role
information you provide through website forms
information you provide when booking a call or consultation
information you provide when purchasing products or services
communications you send to us
marketing preferences
payment and billing information, where applicable
Information collected automatically
IP address
device type
browser type and version
operating system
pages visited
time and date of visits
referring website
approximate location
cookie and tracking information
Please see our Cookie Policy for more information about how we use cookies and similar technologies.
Information from third parties
payment processors
booking platforms
CRM and email marketing platforms
analytics providers
advertising platforms
social media platforms
referral partners
publicly available sources
3. How we use your personal information
We may use your personal information for the following purposes:
| Purpose | Type of information used | Lawful basis |
| To respond to enquiries | Name, contact details, enquiry content | Legitimate interests / pre-contract steps |
| To provide products or services | Name, contact details, order details, billing details | Contract |
| To process payments | Payment and billing details | Contract / legal obligation |
| To manage bookings or consultations | Name, contact details, booking details | Contract / legitimate interests |
| To send service-related communications | Name, contact details | Contract / legitimate interests |
| To send marketing communications | Name, email, telephone number, preferences | Consent or legitimate interests where legally permitted |
| To improve our website and services | Usage data, analytics data | Legitimate interests / consent where required for cookies |
| To protect our website and business | Technical data, security logs | Legitimate interests |
| To comply with legal, accounting and tax obligations | Order, invoice and transaction records | Legal obligation |
| To manage complaints or legal claims | Relevant correspondence and records | Legal obligation / legitimate interests |
Where we rely on legitimate interests, we do so only where we consider that our interests are not overridden by your rights, freedoms and interests.
4. Marketing communications
We may send you marketing communications if you have opted in to receive them, or where we are legally permitted to contact you about similar products or services and you have not opted out.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at [email protected].
We will not sell your personal information to third parties for their own marketing purposes.
5. Cookies and analytics
Our website uses cookies and similar technologies. Some cookies are necessary for the website to work. Others, such as analytics, advertising or tracking cookies, will only be used where required consent has been obtained.
Please see our Cookie Policy for full details.
6. Who we share your personal information with
We may share your personal information with trusted third parties where necessary, including:
website hosting providers
CRM providers
email marketing platforms
payment processors
booking or calendar providers
accountants, bookkeepers and professional advisers
IT and security providers
analytics providers
advertising platforms, where applicable
delivery or fulfilment providers, where applicable
regulators, courts, law enforcement agencies or public authorities where required by law
We only share personal information where there is a lawful reason to do so and, where required, appropriate contractual safeguards are in place.
7. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it is protected in accordance with UK data protection law. This may include using adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms.
8. How long we keep your personal information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, reporting or contractual requirements.
| Type of record | Typical retention period |
| General enquiries | Up to 24 months after last contact |
| Customer/order records | Up to 6 years for legal, tax and accounting purposes |
| Marketing records | Until you unsubscribe or withdraw consent |
| Website analytics data | Up to 24 months |
| Complaint records | Up to 6 years |
| Legal claim records | As long as necessary to establish, exercise or defend legal rights |
These periods may vary depending on the nature of the information and our legal obligations.
9. Your rights
Under UK data protection law, you may have the right to:
request access to your personal information
request correction of inaccurate or incomplete information
request erasure of your personal information
request restriction of processing
object to processing based on legitimate interests
object to direct marketing
request data portability
withdraw consent where processing is based on consent
complain to the Information Commissioner's Office
To exercise your rights, contact us at [email protected].
We may need to verify your identity before responding to your request.
10. Data protection complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You can contact us at:
Email: [email protected] Postal address: Osborne House, The Annex, 143 - 145 Stanwell Road, Ashford, Middlesex, England, TW15 3QN.
We will acknowledge your complaint within 30 days of receiving it, investigate it appropriately, keep you informed where necessary, and tell you the outcome.
You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection matters.
11. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or internet transmission is completely secure. You are responsible for keeping your own login details and devices secure.
12. Children's privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
13. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. You should read the privacy policy of any third-party website you visit.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. The Last updated date at the top of this policy will show when it was last changed.